Return & Exchange

Warranty Policy

At Xp Computers, we stand behind the quality of our products. Warranty is provided by the manufacturer, supplier, or distributor and covers only manufacturing defects within the specified period.

Key Points:

  • Keep your invoice and warranty card; these are required for any claim.

  • Warranty does not cover accidental damage, software issues, electrical surges, or consumables like cables, adapters, or printer cartridges.

  • Inspect your product immediately—warranty starts from the invoice date.

  • Processing time: 3–6 weeks. Replacement, repair, or upgrades are handled by the manufacturer.

Special Notes:

  • Used hardware: Inspect before buying.

  • PCs: Warranty void if case opened or components modified without approval.

  • Screens: Dead pixels or dots are not covered.

Service Hours: Monday–Friday, 11:30 AM – 9:30 PM
Contact: +923205045555

Return Policy

We want you to be satisfied with your purchase. Returns are accepted if:

  • Returned within 3 days of purchase

  • Product is sealed, unused, and in original packaging

Non-Returnable Items:

  • Opened or damaged products

  • Backordered or special-order items

How to Return:

  • Email zulqarnainkhan1211@icloud.com within 3 days with order number and proof of purchase

  • Follow the instructions for shipping the item back

  • Customer covers return shipping

Refunds:

  • Issued after inspection and approval, via your original payment method

  • Shipping charges are non-refundable