Refund policy

Return & Refund Policy

We have a 3-days return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn where applicable, with tags, accessories, manuals, warranty cards, and original packaging. You will also need the receipt, order number, or proof of purchase.

To start a return, contact us at zulqarnainkhan1211@icloud.com or visit/contact us at:

XP Computers
Opposite Rania Mall, Bank Road, Saddar, Rawalpindi, Pakistan
Phone/WhatsApp:  +92 320 5045555 

If your return is accepted, we will share instructions on how and where to send or bring your item. Items sent back without first requesting a return may not be accepted.

Damaged, Defective, or Wrong Items

Please inspect your order when you receive it. If the item is defective, damaged, missing parts, or you received the wrong product, contact us as soon as possible so we can evaluate the issue and make it right.

For damaged or wrong items, we may offer a replacement, exchange, repair support, or refund after inspection.

Non-Returnable Items

Some items cannot be returned, including:

  • Items that are used, damaged by the customer, altered, or missing original packaging/accessories
  • Opened software, digital products, license keys, or activation codes
  • Clearance, sale, or special-order items unless they are defective or wrongly delivered
  • Gift cards
  • Products damaged due to misuse, water damage, electrical damage, or improper installation

Please contact us if you are unsure whether your item is eligible.

Exchanges

The fastest way to get a replacement is to request a return first. Once your return is accepted and inspected, you can make a separate purchase or request an exchange, depending on stock availability.

Return Shipping

Customers are responsible for return shipping costs unless the product was defective, damaged on arrival, or wrongly delivered. Original delivery charges may not be refundable unless the return is due to our mistake.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method where possible. For Cash on Delivery or local payment methods, refunds may be processed through bank transfer, JazzCash, EasyPaisa, or another agreed method.

Refunds are usually processed within 10 business days after approval. Your bank or payment provider may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at zulqarnainkhan1211@icloud.com.